Desi Home Swap

INTRODUCTION

1. DISCOVERY

1.1 Understanding the Users

1.2 What is Currently Out There

1.3 Identify the best way to make the website user friendly

3.3 Iterative evolution

4. DELIVERABLES

INTRODUCTION

INTRODUCTION     Top 

The product is a website for properties. I work on UI and UX Design to fulfil the core functionality:

There are two types of users: A) people that want to rent their property (house or flat), B) people that are looking for properties to rent. The target user has Indian background. The main objective is to guarantee that the user experience for individuals using the website is as efficient as possible and makes sense to people. In practice this means the website is usable, easy to navigate, aesthetically appealing and engaging.

We are a small team of three people. A product owner, a developer and me. We work remotely. We have an open channel of communication and cooperative work. I suggest the plan and we establish the process for work prioritisation and milestones. 

The product owner have knowledge of the target user. He is the right person to choose the colour schemes and point the team on the right direction.

The opportunity

It is a greenfield project.

INTRODUCTION

1. DISCOVERY     Top 

During this stage I conduct the research. I look at the competitive landscape and interview people.

Methods: user interviews

During the research I conduct interviews to gain insight into what people experience when using competitor’s products.

1.1 Understanding the Users     Top 

Who are we designing for

As part of the user research I chose three personas who will be the primary users of the website:

1.2 What is Currently Out There

1.2 What is Currently Out There     Top 

Methods: competitive analysis

Airbnb has a clear and objective user interface. The user has to add a lot of information in order to offer his property for another user but the process is not daunting. The forms are distributed in several steps with friendly descriptions. The user knows why he/she is adding the information: to increase the chances to make successful deals. When adding information the user feels like talking to a friend. The font size is big, probably because of accessibility.

Properties for rent in Mumbai

As we can see in the image above, the website Properties for rent in Mumbai has a nice feature: a list of properties based on life styles and interests.

Rightmove

The website Rightmove has two nice features: you can search using the map and you can turn on alerts.

Hotpads

The primary feature of the website hotpads is the map view.

Daft

The website daft offers a “commercial” option.

HomeSwapper

Love home swap

The website Love home swap requires a membership but it also offers a free trial.

Home for exchange

Swap and move

The target user for the website Swap and move are house owners that need to move quickly.

Home exchange

The target user of the website Home exchange are house owners that are willing to swap their houses in order to travel.

1.3 Identify the best way to make the website user friendly

1.3 Identify the best way to make the website user friendly     Top 

Determine how people approach their search for properties and what are the current pain points.

Methods: user interviews

User interviews help to understand how people approach searching for a property and how they plan a local visit, moving and holidays. We learn that in general, people know where they would like to visit and the type of people they would like to share a property with.

“I would like to live with people with similar beliefs and way of life. I would not like to live in a party house”

Bimala

Pain points:

Users usually know where they want to live and also want to live with likeminded people. The pain point is to visit the properties and make a decision under pressure. If users are looking for a place to stay during holidays they tend to gather around one screen while one person types and search for options. If the group is is not colocated it is difficult to share the search results, there are so many options to choose from.

Closer look at user experience

Methods: user journey, user flow

User journey 

User flow

 

3.3 Iterative evolution

3.3 Iterative evolution    Top   

Methods: sketches, digital wireframes, user testing,

Simple sketches evolve into more detailed wireframes that are tested and adjusted along the way

Sketches

 

Wireframes, mobile first

 

     

Wireframes to UI

 

Style guide

 

Style guide

4. DELIVER

4. DELIVERY     Top 

Clickable prototype that address the journey of two main users